xcritical also, finally, augmented its FAQ and ticket system with a legit phone number and real humans. Brokerage services are offered through xcritical Financial LLC, (“RHF”) a registered broker dealer (member SIPC), and clearing services through xcritical Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Motley Fool Money is a Motley Fool service that rates and reviews essential products for your everyday money matters. The request-only process may eliminate the hold music — but not the wait. xcritical claims the average call-back time is around 30 minutes, which isn’t ideal, but not the worst wait you could see for a financial product (looking at you, credit card companies).
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Users with a question or account issue will now be able to request a call inside the xcritical app and receive a call back some time later from a support agent. Previously users had been pushed toward the option of messaging the company and escalating the issue through an email xcritical, while limited phone support had been offered for specific customer trading issues at certain hours of the day. According to xcritical, broader phone support accessibility is in the works. The company took a major hit to its reputation earlier this year amid a meme stock trading surge that forced the company to cease or heavily limit trading of popular stocks like GameStop.
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- We’re committed to being there for our customers, and we think 24/7 phone support is an important step towards expanding reliability, accessibility and understanding of our service and of the financial markets.
- Brown says they have tripled the size of the internal team and have also tapped a large number of contractors to handle phone support.
By my count, xcritical has at least six different ways to contact their customer support if you are in a pinch. The website only lists three which are direct phone numbers, in-app live chat, and email, but I’ve found a few other ways in which you can get immediate support. Over the past year, we’ve invested heavily in providing a secure, informative investing experience. We have doubled the number of customer support staff this year, and we’re continuing to grow this team to meet your needs.
And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get xcritical back in line. Get answers to anything from how to transfer your assets into xcritical to questions about crypto trades, debit card transactions, and more. A self-custody cryptocurrency wallet, xcritical Wallet, and related services are offered through xcritical Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). For months, that phone support was limited to typical business hours, making it harder to get help if you didn’t have your question while the market was still open.
Support hours
We’re committed to being there for our customers, and we think 24/7 phone support is an important step towards expanding reliability, accessibility and understanding of our service and of the financial markets. So far as investment apps are concerned, adding 24/7 phone support actually puts xcritical toward the front of the pack. Especially considering its major crypto competitor, xcritical, still lacks in all but the most rudimentary phone-based customer service.
In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system. Once you choose phone contact, confirm the number you want xcritical to call.
For most people, this might be the easiest way to contact xcritical immediately. Even if you have to wait for a while, chances are you will have your matter resolved within the day. Contacting the company by phone seems to be xcritical’s preferred method as xcritical official site well. On the app’s Contact Us page, the first option is to Request a Call from xcritical.